Breakfast buffet and dinner
Our vast breakfast buffet is available from 7.30 to 9:30 a.m. Breakfast is included in the rate. In the months from May to September the breakfast buffet is available from 7 a.m. Half board includes a 4-course dinner (choice between vegetarian or meat) served in the unique ambience of our hotel restaurant. A cancellation for the 4-course dinner is possible until 10 a.m., we refound Euro 10.-. on the respective day. We serve dinner starting at 7 p.m., the latest time to start dinner is 8:30 p.m. Please note that the half board rate will not be refunded if you do not show up for dinner without cancellation. You can change your booking to halfboard until the day befor the arrival date. If your booking does not include halfboard, you can add the dinner (limited availibility) until 10 a.m. for Euro 22.- for menu for hotel guests an Euro 25.- for non hotel guests.
We offer one free parking spot per room for our guests or a parking spot in the underground car park (reservation possible) for € 8.- per 24 hours.
Check in - Check out
On the day of arrival the rooms are ready from 2 p.m.. Check in is possible until 21 p.m.. Please have the passports of all participants including children ready for check-in. We request that the rooms be vacated by 10.30 a.m. on the day of departure.
In case of cancellation, early departure or late arrival, and if the number of people deviates from the booked number of people, the following fees apply:
- up to 21 days before expected arrival: no cancellation fee
- up to 14 days prior to arrival: 50% cancellation fee
- up to 7 days prior to arrival: 60% cancellation fee
- less than 7 days prior to arrival: 70% cancellation fee
- no-show and cancellation after 12 a.m. of the arrival day: 100% cancellation fee
We recommend the HGV cancellation insurance, a travel cancellation insurance from our partners, the Europäischen Reiseversicherung. You can sign up the insurrance here. Please note that we are unable to make exceptions to the cancellation periods and fees. Cancellations are valid only in written form (e-mail, fax or letter). Pesonally agreed cancellation policies (for example for groups) are valid only with a written confirmation by the Hotel Gruener Baum. Eventual caparre confirmatorie are not refundable.
Dogs are allowed upon request. We charge € 7.- per night for special cleaning of the room. Dog food is not included. Please note that dogs are not allowed in the house library or the dining rooms. Dogs are allowed in our public á-la-carte restaurant on the ground floor (open from Easter to the end of October).
We offer free WIFI for our hotel guests in all rooms and the entire building.
Mobilcard and Val Venosta Valley Card
The Venosta Valley Card allows the holder – via the integrated Mobilcard – free access to the Venosta Valley Train as well as all public transport throughout the South Tyrol region from april to november. Cardholders also enjoy discounts for cable cars, museums, and various sporting and recreational facilities. The card is free for our guests.
The hotel bill has to be cleared in the hotel at check-out at the latest. We accept cash payments, bank card, EC card, Mastercard, Maestro and VISA. Please note that due to legal constraints the limit for cash payments by citizens of the European Union is 2.999.99 Euro for person.
Smoking is prohibited in all rooms of the building. This includes the bedrooms. You can smoke on the balconies or on the roof terrace.